**Refund & Return Policy**

**Refund & Return Policy**

**Effective Date: July 30, 2025**

Thank you for shopping at Petmars.shop. If you are not satisfied with your purchase, we’re here to help.

### 1. Return Eligibility
You may request a return within **7 days** of receiving your item. To be eligible:
– The item must be unused and in original packaging
– Proof of purchase must be provided

### 2. Non-returnable Items
– Items marked as final sale
– Gift cards or downloadable products

### 3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5–10 business days.

### 4. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

### 5. Contact
To start a return, contact us at **contact@petmars.shop** with your order number and reason for return.